Privacy Policy

Effective Date: 05/27/2025
Last Updated: 05/27/2025

This Privacy Policy describes how J & B Pro Services, LLC (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit or interact with our website, jandbpro.com, or when you communicate with us, including via SMS using Twilio and email marketing communications.

By using our Site or submitting information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

• Name
  
  

• Email address
  
  

• Phone number (including mobile number)
  
  

• Mailing/billing address
  
  

• Service inquiry details
  
  

• Payment information (if applicable)
  
  

b. Automatically Collected Information
When you visit our website, we may collect:

• IP address
  
  

• Browser type and version
  
  

• Pages visited and time spent on site
  
  

• Device type
  
  

• Cookies and similar tracking technologies
  
  

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services
  
  

• Respond to inquiries and provide customer support
  
  

• Send updates, confirmations, and reminders
  
  

• Improve website performance and user experience
  
  

• Send marketing communications, including via SMS (see Section 4) and email (see Section 5A)
  
  

• Comply with legal obligations
  
  

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Third-party service providers (e.g., payment processors, marketing platforms, hosting services)
  
  

• Twilio, our SMS platform provider
  
  

• Government agencies or law enforcement, when required by law
  
  

• Successors or affiliates in the case of a business transfer
  
  

All third-party providers are obligated to maintain the confidentiality and security of your information.

4. Text Messaging (SMS) Communications via Twilio

By providing your mobile number and opting in, you agree to receive SMS text messages from J & B Pro Services, LLC, including appointment reminders, service updates, and marketing messages. These may be delivered using Twilio and may be sent via an automated system.

SMS Policy Summary (A2P 10DLC Compliant):

• Message and data rates may apply depending on your mobile carrier.
  
  

• Message frequency will vary based on your interactions with us (e.g., service updates, reminders, marketing).
  
  

• You may opt out at any time by texting STOP. After opting out, you may receive one final confirmation message.
  
  

• For assistance, text HELP or contact us using the details below.
  
  

• Your consent to receive SMS messages is not a condition of purchase.
  
  

• Participating carriers are not liable for delayed or undelivered messages.
  
  

• We will never sell or share your mobile number for third-party marketing purposes without your consent.
  
  

• If you opt out, you may still receive non-marketing service-related messages that are necessary to fulfill or follow up on a request.
  
  

5. Your Rights and Choices

You may have rights under applicable privacy laws to:

• Access or correct your personal information
  
  

• Opt out of marketing communications (email or SMS)
  
  

• Request deletion of your data
  
  

• Withdraw consent at any time (e.g., opt out of SMS or email)
  
  

To exercise these rights, contact us at:
📧 Email: jandbproservices@gmail.com

5A. Email Marketing & CAN-SPAM Compliance

If you provide your email address and opt in to receive marketing communications, you agree that we may send you promotional offers, newsletters, and service-related updates.

To comply with the CAN-SPAM Act:

• All marketing emails will clearly identify J & B Pro Services, LLC as the sender.
  
  

• Emails will include our business name, contact information, and a valid physical mailing address.
  
  

• All subject lines and “From” fields will accurately reflect the content of the message.
  
  

• Each marketing email will include a clear and visible “unsubscribe” link allowing you to opt out of future marketing emails.
  
  

• Opt-out requests will be honored promptly, typically within 10 business days.
  
  

• Opting out of marketing emails will not affect your ability to receive essential service-related or transactional communications (such as appointment confirmations or invoices).
  
  

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Analyze website traffic
  
  

• Customize content
  
  

• Improve functionality
  
  

You can control cookie preferences through your browser settings.

7. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Continued use of the site after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

📍 J & B Pro Services, LLC
🌐 Website: https://www.jandbpro.com
📧 Email: jandbproservices@gmail.com
📞 Phone: 770-742-8787